Last Updated: September 20, 2026

Step Up Surf respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide when visiting our website, contacting us, booking surf coaching services, or communicating with us.

Information We Collect

We may collect information that you voluntarily provide to us, including your name, email address, phone number, surfing experience or skill level, scheduling preferences, and other information you provide when contacting or booking with Step Up Surf.

We may also collect basic technical information associated with use of our website, such as browser type, device information, and website usage information.

How We Use Your Information

We may use your information to:

Respond to questions and coaching inquiries.
Schedule and manage surf coaching sessions.
Send appointment confirmations, scheduling options, reminders, surf-condition updates, and other service-related communications.
Provide and improve Step Up Surf services.
Maintain records relating to coaching packages, sessions, and customer communications.
Comply with legal or regulatory requirements.

Text Messaging

If you voluntarily opt in to receive text messages from Step Up Surf, we may send you messages related to surf coaching, including scheduling options, appointment confirmations, reminders, surf-condition updates, and other service-related communications.

Message frequency varies. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance.

Consent to receive text messages is optional and is not a condition of purchasing or receiving services from Step Up Surf.

Sharing of Information

We may use service providers to help operate our website, communications, scheduling systems, and other business services. These providers may process information only as necessary to provide services on our behalf.

We do not sell or rent your personal information.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

Data Security

We take reasonable measures designed to protect personal information from unauthorized access, disclosure, alteration, or loss. However, no electronic storage or transmission method can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, and resolve disputes.

Your Choices

You may contact Step Up Surf to request that we update or correct personal information you have provided to us.

You can withdraw consent to receive SMS messages at any time by replying STOP to a Step Up Surf text message.

Third-Party Services

Our website and services may use third-party service providers for functions such as website hosting, communications, scheduling, and payment processing. Their handling of information may also be governed by their respective privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or how Step Up Surf handles your information, please contact us through the contact information provided on the Step Up Surf website.